Order Satisfaction Survey Results

Each customer is emailed an invitation to complete this survey seven days after their order has shipped. Survey began April 26, 2006

How would you rate the product itself?   4,593 responses

Excellent	3,764 (82%)
Good	761 (16.6%)
Acceptable	53 (1.2%)
Unacceptable	15 (0.3%)

Quality of the decoration? (Imprint/Embroidery)   4,590 responses

Excellent	3,768 (82.1%)
Good	626 (13.6%)
Acceptable	35 (0.8%)
Unacceptable	13 (0.3%)
Not Applicable	148 (3.2%)

Quality of the artwork?   4,569 responses

Excellent	3,814 (83.5%)
Good	571 (12.5%)
Acceptable	29 (0.6%)
Unacceptable	5 (0.1%)
Not Applicable	150 (3.3%)

Packaging and organization of your order?   4,571 responses

Excellent	3,820 (83.6%)
Good	670 (14.7%)
Acceptable	60 (1.3%)
Unacceptable	10 (0.2%)
Not Applicable	11 (0.2%)

Shipping and delivery of your order?   4,576 responses

Excellent	3,908 (85.4%)
Good	541 (11.8%)
Acceptable	61 (1.3%)
Unacceptable	40 (0.9%)
Not Applicable	26 (0.6%)

How would you rate the overall experience?   4,576 responses

Excellent	3,926 (85.8%)
Good	583 (12.7%)
Acceptable	49 (1.1%)
Unacceptable	18 (0.4%)

Would you buy from us again?   4,577 responses

Yes	4,553 (99.5%)
No	24 (0.5%)

Would you recommend us to a friend or colleague?   4,561 responses

Yes	4,537 (99.5%)
No	24 (0.5%)

We'll let our customers speak for us.

Each survey respondent could also write whatever they wanted to share with future visitors to the site about their experience with GetYourShirts.com.

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